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Customer Success AI Founder - Remote

Posted 12 weeks ago
All others
Full Time
Canada

Overview

FutureSight is seeking a Customer Success AI Founder to lead the development of an innovative platform that automates customer success management, enhancing revenue retention and customer engagement.

In Short

  • Own the thesis & roadmap for customer success management.
  • Build the product and core team.
  • Run early commercial pilots and prove impact.
  • Raise external capital to support growth.
  • Operate as CEO, setting culture and managing P&L.
  • Collaborate with a team of experienced founders and operators.
  • Significant equity and stipend offered.
  • Hands-on support in various operational aspects.
  • Focus on automating proactive customer success.
  • Commitment to diversity, equity, and inclusion.

Requirements

  • Experience in building or being early at a venture-backed SaaS company.
  • Proven success in customer success, revenue operations, or enterprise SaaS sales.
  • Curiosity about AI and data-driven insights.
  • Ability to craft investor narratives and secure funding.
  • Strong leadership skills and ability to attract top talent.

Benefits

  • Significant equity (founder-level ownership) plus stipend.
  • Access to hands-on venture studio support.
FutureSight logo

FutureSight

FutureSight, through its innovative platform AutoCS, is addressing the critical challenges in B2B customer management by providing a solution that ensures no customer is left unattended. By leveraging generative AI technologies, AutoCS empowers businesses to manage their customer relationships with unlimited capacity, driving retention, reorders, and advocacy across all customer segments. As a rapidly growing startup, FutureSight is committed to transforming the customer management landscape, enabling companies to deliver high-touch service to all accounts, regardless of their size. The company fosters a collaborative and dynamic work environment, encouraging continuous learning and innovation among its team members.

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