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Customer Success AI Founder & CTO - Remote

Posted 2 weeks ago
Software Development
Full Time
Canada

Overview

FutureSight is a venture studio that co-creates and funds world-class B2B AI software companies from Day 1, focusing on automating Customer Success Management.

In Short

  • Lead product architecture and AI strategy.
  • Build the product and core team.
  • Run early commercial pilots to prove retention and expansion impact.
  • Design a secure, scalable backend architecture.
  • Raise external capital for growth.
  • Operate as CTO, guiding teams and reporting to the Board.
  • Founder-level drive and experience with venture-backed SaaS.
  • Hands-on experience with AI commercialization.
  • Proven ability to drive product adoption through early sales.
  • Magnet for top talent and culture carrier.

Requirements

  • Experience leading and scaling engineering teams.
  • Defined AI roadmaps aligned with business outcomes.
  • Prior work with customer success tools is a plus.
  • Fluency in crafting investor narratives and closing capital.
  • Network in B2B SaaS customer-success communities.

Benefits

  • Significant equity and stipend.
  • Hands-on support in product, design, growth, talent, finance, and fundraising.
FutureSight logo

FutureSight

FutureSight, through its innovative platform AutoCS, is addressing the critical challenges in B2B customer management by providing a solution that ensures no customer is left unattended. By leveraging generative AI technologies, AutoCS empowers businesses to manage their customer relationships with unlimited capacity, driving retention, reorders, and advocacy across all customer segments. As a rapidly growing startup, FutureSight is committed to transforming the customer management landscape, enabling companies to deliver high-touch service to all accounts, regardless of their size. The company fosters a collaborative and dynamic work environment, encouraging continuous learning and innovation among its team members.

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