Incident Response Manager - Remote

Overview

FusionTek is seeking a proactive Incident Response Manager to provide excellence in high-touch technical management for incident response projects, focusing on client communication and technical recovery strategies.

In Short

• Manage incident response recovery efforts from start to finish.
• Conduct frequent client and vendor communication.
• Document, track, and escalate project tasks through a ticketing system.
• Serve as an escalation point for technical questions.
• Work remotely from anywhere in the U.S.
• Available to work Friday to Monday, 9:00 AM to 7:30 PM ET.
• Handle incident response projects that may begin over weekends.
• Collaborate with a team to deliver world-class service.
• Translate technical information for non-technical clients.
• Maintain up-to-date documentation throughout projects.

Requirements

• Strong communication skills.
• Broad technical foundation in incident response.
• Experience in project management.
• Ability to work independently and as part of a team.
• Proactive problem-solving skills.
• Availability to work weekends.
• Experience with ticketing systems.
• Ability to manage multiple tasks simultaneously.
• Client-focused attitude.
• Ownership of work and commitment to completion.

Benefits

• Work remotely from anywhere in the U.S.
• Flexible work schedule with weekdays off.
• Collaborative team environment.
• Opportunities for professional growth.
• Supportive company culture focused on values.