Incident Response Manager - Remote

Overview

The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution, ensuring high reliability and user satisfaction.

In Short

• Act as an on-call Incident Commander for incident resolution.
• Lead user-facing incidents across various domains.
• Utilize a user-first approach for impact assessment and communication.
• Update internal stakeholders and make data-driven decisions.
• Contribute to root cause analysis and post-mortems.
• Drive improvements in incident handling processes.
• Collaborate with leadership to build team strategy.
• Coach other Incident Response Managers.

Requirements

• 5+ years of major incident experience in mission-critical applications.
• Ability to lead multiple incidents with authority.
• Strong full stack technical skills with cloud technologies.
• Experience in coding and automation (Python, Ruby, JavaScript).
• Understanding of infrastructure and compute platforms.
• Strong analytical skills in data manipulation.
• Excellent task management and detail-oriented skills.
• Exceptional communication skills in English.

Benefits

• Opportunity to work in a global team.
• Engagement in high-impact incident management.
• Collaboration with cross-functional teams.
• Continuous learning and development opportunities.
• Work in a user-first environment.