Program Management Supervisor I - Remote

Overview

The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts, ensuring service reliability and positive customer relationships.

In Short

• Supports multiple customer accounts.
• Ensures service reliability and execution.
• Facilitates performance meetings and business reviews.
• Manages standard operating procedures (SOPs) and statements of work (SOWs).
• Provides issue resolution and response tracking.
• Conducts customer surveys to gather feedback.
• Identifies opportunities for account penetration.
• May manage administrative support representatives.
• Promotes customer retention and growth.
• Works in a fully remote environment.

Requirements

• Must be a U.S. Citizen or authorized to work in the U.S.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts effectively.
• Experience in customer service and account management.
• Leadership skills for managing teams.
• Familiarity with performance metrics and reporting.
• Proficiency in standard operating procedures (SOPs).
• Analytical skills for identifying account opportunities.
• Problem-solving skills for issue resolution.
• Ability to work in a fast-paced environment.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement program.
• Paid vacation and holidays.
• Employee Assistance Program.
• Flexible Spending Account options.
• Disability Income Protection Plan.
• Discounted Employee Stock Purchase Program.
• Paid Sick and Family Leave time.
• Short-term and long-term incentive compensation programs.
• Workplace free of discrimination and harassment.