Supervisor, Aviation and Transportation Operations - Remote

Overview

We are seeking a dynamic and detail-oriented Supervisor to lead and refine our Aviation, AOG, and Expedited Transportation operations. This role is critical in aligning our logistics processes with the rigorous demands of the Aerospace and Aviation vertical.

In Short

• Lead and supervise daily operations and personnel.
• Drive continuous improvement and ensure regulatory compliance.
• Enhance service reliability in high-pressure environments.
• Monitor and improve call handling and response times.
• Evaluate performance with key metrics.
• Develop objectives for call center activities.
• Effect resource planning for productivity maximization.
• Coach and train personnel for high customer service standards.
• Manage staff schedules for optimal responsiveness.
• Consult with management on training and discipline matters.

Requirements

• Proven call center leadership experience.
• High school diploma or GED required.
• Proficiency in MS Word, Excel, Outlook, and PowerPoint.
• Knowledge of performance evaluation and customer service metrics.
• Strong leadership and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and follow through on tasks.
• Presentation skills for group discussions.
• Ability to interact with employees at all levels.
• Positive and patient demeanor.

Benefits

• Work in a Fortune Global 500 organization.
• Opportunity for professional growth and development.
• Engage with talented teams and a rewarding culture.
• Contribute to innovative logistics solutions.
• Be part of a commitment to community and environmental responsibility.