Operations Supervisor - Remote

Overview

The Operations Supervisor supports the management of the Representative team, ensuring the efficient and effective delivery of services and engagement of a motivated employee workforce.

In Short

• Ensures superior service quality is delivered to all customers
• Provides escalation support for agents regarding customer needs
• Collaborates with Operations Manager to meet key performance metrics
• Maintains a positive remote work environment
• Tracks and communicates schedule changes and needs
• Promotes good attendance and a professional image
• Provides various support to customers, including technical support
• Monitors real-time queue and adjusts schedules as necessary
• Evaluates processes and suggests improvements for operational efficacy
• Provides administrative support and ensures compliance with policies

Requirements

• Exceptional customer service via strong interpersonal skills
• Proficiency with Microsoft Office and video technology
• Ability to understand and convey operational data
• Intrinsic desire to help people and support customers
• Ability to manage time effectively and multi-task
• Experience in sales, marketing, or customer service is a plus
• Ability to thrive in a fast-paced virtual office environment
• Bachelor’s degree in business or related field or equivalent experience
• Three years of customer service experience and one year of supervisory experience
• Ability to communicate effectively in American Sign Language (REQUIRED)

Benefits

• Work in a fully remote environment
• Flexible working hours
• Opportunity to lead and develop a team
• Engagement with a motivated workforce
• Supportive company culture