Technical Service & Warranty Support Representative - Remote

Overview

This role involves providing technical support and managing warranty claims to enhance product performance and customer satisfaction.

In Short

• Supports warranty, training, and service programs.
• Provides technical support to customers via phone and email.
• Maintains a database to track warranty claims.
• Prepares reports on product performance.
• Builds and maintains customer relationships.
• Travels to investigate and resolve field service problems.
• Develops training programs for new products.
• Coordinates communications between departments.
• Assists in the product development process.
• Performs additional duties as assigned.

Requirements

• Bachelor's Degree or equivalent experience.
• Computer skills in various software including QuickBooks and Microsoft Office 365.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for collaboration.
• Problem-solving and analytical skills.
• Time management skills with the ability to handle multiple projects.
• Detail-oriented and organized.
• Self-motivated and adaptable.
• SAP experience preferred.

Benefits

• Full-time employment with a focus on customer support.
• Opportunities for professional development and training.
• Collaborative work environment.
• Access to various software tools and technologies.
• Engagement with cross-functional teams.