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Engineering Manager - Core Product Experiences - Remote

Posted 35 weeks ago
Software Development
Full Time
Chile

Overview

We are looking for an Engineering Manager to join our Core Product Experiences team, working in Santiago, Chile. The Core Product Team at Front owns the heart of the application: our familiar-feeling but super-charged inbox where customers can triage and route incoming conversations, chat with their teammates to solve complex inquiries, and craft high quality replies.

In Short

  • Drive and deliver on our product roadmap, working with your team to turn 1-pager specs into features
  • Grow your teams by coaching developing engineers and by attracting and hiring top talent
  • Obsess about the architectural design, implementation and quality of the work your team produces
  • Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company
  • Contribute to engineering-wide initiatives as a member of Front’s engineering management team

Requirements

  • A customer- and product-driven mindset; the ability to make a complex application feel simple and intuitive for the end user
  • Engineering management experience that includes effectively recruiting, mentoring, and retaining great people
  • Strong track record of running teams that deliver projects of significant complexity and high level of ambiguity
  • The ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies
  • Clear, structured thinking and excellent communication skills
  • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism

Benefits

  • Competitive salary
  • Fully covered health insurance - medical, dental and vision
  • Generous paid time off
  • Focus Fridays - learn more here!
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
  • Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Winter Break - Our offices are closed from Christmas to New Year's Day!
Front logo

Front

Frontcareers is a modern customer service platform designed to enhance customer satisfaction and team engagement through real-time collaboration across various communication channels. By integrating AI and automation, Front enables businesses to provide exceptional service, whether addressing simple inquiries or complex issues. With over 8,500 clients, including notable companies like ClickUp and Branch Insurance, Front is committed to delivering transformative customer service experiences. Backed by prominent investors such as Sequoia Capital and Salesforce Ventures, Front has raised $204 million and has been recognized as a top workplace by multiple organizations, including Y Combinator and Fortune. The company values data-driven decision-making and is focused on maintaining high standards of data quality and security.

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