Senior Customer Support Specialist - Retail Operations - Remote

Overview

TVP NYC is looking for a Senior Customer Support Specialist – Retail Operations to provide exceptional support for our clients’ customers across multiple eCommerce brands, ensuring a smooth post-purchase experience and resolving inquiries efficiently.

In Short

• Provide professional customer service via email and other channels.
• Apply brand-specific return policies and product details.
• Resolve inquiries regarding orders, returns, and shipping.
• Process customer service tasks in Shopify and WMS.
• Track and resolve fulfillment issues.
• Maintain customer interaction records using Google Sheets and Excel.
• Collaborate with fulfillment and operations teams.
• Suggest process improvements for customer inquiries.
• Stay updated on software tools and best practices.
• 3+ years of experience in customer service, preferably in eCommerce.

Requirements

• Strong writing and communication skills.
• Experience with Shopify and customer service ticketing systems.
• Proficiency in Google Workspace and Microsoft Office.
• Excellent problem-solving and multitasking skills.
• Detail-oriented with strong time management skills.

Benefits

• Competitive salary based on experience.
• Health insurance.
• Learning and professional development opportunities.
• A dynamic, collaborative work environment.