Senior Customer Support Specialist - Retail Operations - Remote

Overview

The Senior Customer Support Specialist – Retail Operations role is focused on providing exceptional support for clients’ customers across multiple eCommerce brands, ensuring a smooth post-purchase experience and resolving inquiries efficiently.

In Short

• Provide professional customer service for multiple retail brands.
• Apply brand-specific return policies and guidelines.
• Resolve inquiries related to orders and returns.
• Process tasks in Shopify and other platforms.
• Maintain records of customer interactions and resolutions.
• Collaborate with fulfillment and operations teams.
• Suggest process improvements for customer inquiries.
• Stay updated on industry best practices.
• 3+ years of customer service experience required.
• Strong writing and communication skills needed.

Requirements

• 3+ years of experience in customer service, preferably in eCommerce.
• Strong writing and communication skills.
• Experience with Shopify and customer service platforms.
• Proficiency in Google Workspace and Microsoft Office.
• Excellent problem-solving skills.
• Attention to detail and multitasking ability.

Benefits

• Competitive salary based on experience.
• Learning and professional development opportunities.
• A dynamic, collaborative work environment.