Guest Services Manager - Remote

Overview

As a Guest Services Manager at 100x Hospitality, you will play a crucial role in delivering exceptional service to our guests and event attendees, ensuring their experiences are memorable and positive.

In Short

• Support guests via Zendesk, Slack, and email.
• Troubleshoot booking and delivery issues with empathy.
• Manage requests through Asana, including refunds and cancellations.
• Supervise on-site concierge team and manage schedules.
• Monitor guest feedback and identify recurring issues.
• Keep internal records updated.
• Assist with event support and outreach.

Requirements

• 3+ years in a guest-facing role.
• Strong written and verbal English skills.
• Experience with Zendesk, Slack, and Asana.
• Able to multitask and stay organized.
• Calm problem-solver in fast-paced environments.
• Comfortable working remotely across time zones.

Benefits

• Competitive annual salary based on experience.
• Learning opportunities.
• Great company culture.