Tier 1 Technical Support Specialist - Remote

Overview

The Tier 1 Technical Support Specialist serves as the first point of contact for internal technology support, ensuring employees can reliably access and use Microsoft-based systems.

In Short

• Provide first point of contact for internal technical support.
• Troubleshoot and resolve Tier 1 issues across various platforms.
• Log and document all support requests in the ticketing system.
• Escalate complex issues to Tier 2 support.
• Assist with user account management and onboarding activities.
• Configure and support devices and Microsoft applications.
• Create and maintain documentation for support processes.
• Support a Microsoft-first technology environment.
• Work in a collaborative and supportive company culture.
• Participate in continuous improvement initiatives.

Requirements

• 1-3 years of experience in a Tier 1 help desk role.
• Strong troubleshooting skills.
• Experience with ticketing systems.
• Knowledge of Windows environments and Microsoft 365.
• Basic understanding of Microsoft Dynamics and networking concepts.
• Strong communication skills.
• Ability to prioritize multiple requests.
• Experience with identity and access management is preferred.
• Exposure to asset management processes is a plus.
• Experience supporting operational teams is advantageous.

Benefits

• Paid Time Off and Paid Holidays.
• Health, Dental, and Vision Insurance.
• 401K with Company Match.
• Employer Paid Life Insurance.
• Flexible Spending Accounts.