Technical Support Tier 1 Specialist - Remote

Overview

We are seeking a Technical Support Tier 1 Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers, ensuring smooth operations by accurately documenting and routing support tickets.

In Short

• Serve as the initial point of contact for healthcare users seeking technical support.
• Receive, review, and log all incoming support requests via phone, email, or internal systems.
• Create clear, detailed, and accurate support tickets in the system.
• Ensure all tickets are created and submitted within defined SLA timelines.
• Communicate with end-users to gather additional details or clarify issues as needed.
• Route tickets efficiently to the appropriate Level 2 or specialized support teams.
• Maintain professional and empathetic communication with clinical staff.

Requirements

• Prior experience in a healthcare environment providing IT helpdesk or customer support services.
• Strong attention to detail with exceptional documentation and organizational skills.
• Effective verbal and written communication skills.
• Comfortable interacting with healthcare professionals.
• Familiarity with healthcare systems or medical terminology.
• Ability to work under pressure and prioritize tasks.

Benefits

• Flexible remote working environment.
• Collaboration with an international team.
• Opportunity to contribute to a growing business.