Customer Success Manager - Remote

Overview

An overview paragraph about the job

In Short

• Join a fast-paced, innovative, data-driven startup changing the Supply Chain industry.
• Provide the best customer experience by building consultative relationships.
• Work closely with the Sales team to help customers meet their objectives.
• Manage day-to-day customer relationships and become their go-to expert.
• Train customers on the FourKites platform.
• Create actionable goals for optimizing supply chains.
• Facilitate quarterly Executive Business Reviews.
• Identify and develop upsell opportunities.
• Advocate for customer needs cross-departmentally.
• Manage account escalations and connect on priorities.

Requirements

• At least 5 years of experience with enterprise customers in Customer Success or Account Management.
• Experience in the Supply Chain industry preferred.
• Excellent multitasking and prioritization skills.
• Ability to work cross-functionally in a fast-paced environment.
• Strong drive for efficiency and problem resolution.

Benefits

• Innovative and supportive team environment.
• Opportunities for professional growth and development.
• Engagement with leadership in customer advocacy.
• Participation in round-table events.
• Contribute to building a customer-centric culture.