IT Engineer - Remote

Overview

As an IT Engineer on the Fountain team, you will be a key member of the technical team responsible for the day-to-day management of the company’s internal IT resources and systems. The IT Engineer will help maintain and promote security best practices while owning the IT help desk.

In Short

• Manage helpdesk processes for smooth and responsive operations, acting as Tier 1/ Tier 2 support remotely
• Onboard new hires with provisioning of computers, new accounts, and building access
• Maintaining accurate asset management inventory (computers, monitors, other hardware, software licenses)
• Create how-to guides for users as well as our internal IT team
• Administration and support of business applications such as Google Suite, Microsoft Office, Slack, Okta, Kandji, and various tools/systems
• Evolve and evangelize our employee security policies and perform security awareness training by working closely with the Security team
• Diagnose and solve problems with hardware, software, services, and networks while ensuring all services are up to date
• Occasionally monitor tickets for emergencies over weekends

Requirements

• 2+ years of IT, helpdesk, system administration, or equivalent experience
• Experience working in a SaaS company, preferably HR tech
• Fluency in English (written and spoken) is required for this role
• Strong interpersonal skills, problem-solving ability, and outstanding customer service
• Ability to work independently and with various teams, in a remote environment, across the globe
• Experience troubleshooting macOS software and hardware, and to a lesser extent, Windows machines
• Attention to detail and a thorough approach to problem-solving
• Experience with support ticketing systems such as Jira Service Desk, Zendesk, or Spoke
• Ability to work autonomously on multiple projects
• Eager to learn and grow

Benefits

• FULL TIME EMPLOYMENT
• Competitive health insurance plans
• Christmas bonus
• Flexible time off
• Fountain-wide perks including paid holidays, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements.