Customer Success Manager – Major-level Accounts - Remote

Overview

We are looking for a skilled professional who will ensure their customer’s success with Fluke Digital System’s (FDS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing an exceptional customer experience. The successful candidate in this role will be passionate about engaging customers to provide proactive strategic guidance and expand FDS’ business and product offering with customers.

In Short

• Establish a trusted advisor relationship with customers.
• Maintain high customer satisfaction ratings.
• Drive resolution on escalated customer issues.
• Own overall relationship with assigned clients.
• Identify and develop upsell opportunities.
• Recommend service and pricing structures.
• Develop success plans for customers.
• Manage dynamic projects with multiple stakeholders.
• Lead Executive Business Reviews.
• Facilitate on-site client engagements as needed.

Requirements

• B.A. or B.S. degree preferred or equivalent experience.
• 2+ years of related experience.
• Understanding of pipeline revenue and sales cycles.
• Ability to drive continuous product value.
• Previous SaaS experience is a plus.
• Experience upselling to existing customers.
• Proven interpersonal management skills.
• Attention to detail and strong organizational skills.

Benefits

• Engaging work environment.
• Opportunity for professional growth.
• Collaborative team culture.