Bilingual Field Services Professional - Remote

Overview

The Bilingual External Training Specialist/Field Services Professional is responsible for delivering high-quality on-site support for customers, focusing on conducting training courses to enhance customer education on products and services.

In Short

• Facilitates on-site and virtual training for Industrial Scientific products.
• Verifies trainees’ proficiency through observation and assessment.
• Develops training materials for new and existing solutions.
• Acts as a mentor to Field Services team members.
• Provides commissioning and installation support for hardware and software.
• Conducts troubleshooting and repair for products and services.
• Identifies opportunities for business expansion.
• Delivers on-site demonstrations and application support.
• Documents and tracks issues for timely resolution.
• Engages with teams to share best practices and improve processes.

Requirements

• Willingness to travel up to 75% of the time.
• Bilingual proficiency in English and French.
• Superior teamwork skills.
• Understanding of gas detection applications.
• Experience with iNet™, Salesforce.com, and Jira.
• Technical training or certifications preferred.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills.
• Ability to drive revenue growth.
• Enthusiasm for continuous improvement.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with a diverse customer base.
• Professional development opportunities.
• Supportive team culture.
• Flexible work arrangements.