Member Support Representative - Remote

Overview

As a Member Support Representative at Foodsmart, you will provide live support to members seeking assistance with our services, ensuring they understand their eligibility and benefits while fostering healthier food choices.

In Short

• Provide live support for incoming calls from members.
• Assist members with registration and appointment management.
• Document interactions for seamless follow-up.
• Verify eligibility and communicate benefits clearly.
• Match members with dietitians and schedule appointments.
• Provide basic technology troubleshooting assistance.
• Collaborate with internal teams and external partners.
• Maintain accountability in handling sensitive information.
• Adapt to changes in workflows and processes.
• Strive to meet quality and metric goals.

Requirements

• Strong oral and written communication skills.
• Able to manage multiple tasks effectively.
• Experience in a support role, on calls or in-person.
• Understanding of HIPAA and sensitive information handling.
• Reliable high-speed internet access.
• Private and quiet workspace.
• Flexible availability, preferably 11:30 AM - 8:00 PM PST.
• Detail-oriented with a commitment to accuracy.
• Goal-oriented with a focus on metrics.
• Comfortable with feedback and collaboration.

Benefits

• Be part of a mission-driven team.
• Opportunity for personal and professional growth.
• Work in a supportive and collaborative environment.
• Contribute to making nutritious food accessible.