Member Support Representative (Part-Time) - Remote

Overview

As a Member Support Representative, you will provide live support for incoming calls from members seeking assistance with understanding services, eligibility, and benefits related to Foodsmart's nutrition-driven healthcare platform.

In Short

• Provide live inbound support to members.
• Assist with registration and appointment scheduling.
• Document interactions for follow-up.
• Verify eligibility and communicate benefits.
• Field questions about telenutrition.
• Match members with dietitians.
• Assist with platform troubleshooting.
• Collaborate with internal and external partners.
• Handle sensitive information responsibly.
• Adapt to changing workflows and processes.

Requirements

• Strong oral and written communication skills.
• Able to manage multiple tasks and meet deadlines.
• Experience in a support role.
• Knowledge of HIPAA and handling sensitive information.
• Reliable high-speed internet access.
• Private and secure workspace.
• Flexible availability preferred for afternoons/evenings.

Benefits

• Part-time position with approximately 30 hours per week.
• Time off offered (no health insurance benefits).
• Opportunity to work in a mission-driven organization.
• Collaborative and supportive team environment.