Client Services Specialist - Remote

Overview

The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals.

In Short

• Managing incoming calls and emails for client assistance
• Knowledge in lower-level technical evaluation guidance
• Database management and navigation
• Able to handle escalated situations and redirect to appropriate internal departments
• Ability to take on any additional tasks assigned by supervisor as new needs arise
• Sales tactics including cross-promoting to other divisions and services
• Outreach to clients regarding renewal deadlines and evaluation resolutions
• Conducting database administrative work for clients and other internal departments

Requirements

• 2+ years of account management or other relevant experience preferred
• Possesses a solid level of computer literacy including Office Suite software
• Excellent verbal and written communications skills
• Proven ability to manage multiple projects at a time
• Strict attention to detail for clarity and completeness
• Demonstrates adherence to department and company policies
• Ability to present client-focused solutions based on customer needs
• Strives to find improvements and efficiencies for team and company

Benefits

• Equal employment opportunities to all employees and applicants
• Prohibits discrimination and harassment of any type
• Policy applies to all terms and conditions of employment