Senior Technical Support Engineer I - Remote

Overview

Flywire is seeking a Senior Technical Support Engineer I to work directly with customers and various teams on daily support and operations tasks, focusing on Flywire WPM, SFS, and eStore products.

In Short

• Manage and complete tickets from customers and departments.
• Act as a first escalation point for complex problems.
• Manage product enhancements and bug fixes.
• Lead incident management and collaborate with internal teams.
• Communicate complex queries clearly with customers.

Requirements

• 4+ years of engineering support experience.
• 4+ years supporting SaaS applications.
• 3+ years with customer support tools like Zendesk.
• 3+ years in Technical Support skills (MYSQL, UNIX, etc.).
• B.S. degree in a related field; Master’s is a plus.
• Deep understanding of web applications and protocols.
• Motivated troubleshooter with strong problem-solving skills.
• Fluent in English.
• Detail-oriented and able to multitask.
• Eager to learn new technologies.

Benefits

• Competitive compensation including Restricted Stock Units.
• Employee Stock Purchase Plan (ESPP).
• Global Induction Program.
• Dynamic & Global Team collaboration.
• Wellbeing Programs.
• Competitive time off including volunteer days.
• Talent & Development Programs.