Remote Tele Chat Support

Overview

Flourish Research is a fast-growing research firm that specializes in providing market insights, competitive intelligence, and marketing solutions to its diverse clientele. Our company is seeking a dedicated and customer-oriented individual to join our team as a Remote or Office Tele Chat Support.

In Short

• Provide exceptional customer service via tele chat
• Assist customers with inquiries and concerns
• Resolve customer issues efficiently
• Maintain accurate records of customer interactions
• Collaborate with departments to address customer needs
• Stay updated on company products and services
• Identify and escalate potential customer satisfaction issues
• Contribute ideas for improving customer experience

Requirements

• High school diploma or equivalent; Bachelor's degree preferred
• 2 years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Tech-savvy and comfortable with software
• Able to handle high volumes of inquiries
• Proven ability to work independently and in teams
• Availability for flexible hours, including weekends
• Fluency in English; additional languages are a plus

Benefits

• Competitive salary and benefits package
• Opportunities for growth within the company
• A dynamic and diverse team
• Flexible work options, including remote work
• A culture of collaboration and continuous improvement