Community Moderator - Remote

Overview

Flo is the world’s #1 health app on a mission to build a better future for female health. We are looking for a sharp, emotionally intelligent Social Moderator to maintain a safe, respectful, and engaging experience across our English-speaking social channels.

In Short

• Monitor social comments and messages across platforms.
• Respond to community messages reflecting Flo’s tone of voice.
• Flag and escalate sensitive content appropriately.
• Support the social team during content takeovers.
• Review creator and influencer content for tone and compliance.
• Monitor social conversations for relevant content.
• Share insights on user sentiment and platform conversations.
• Work independently and across time zones.
• Handle sensitive topics with empathy.
• Contract position paid at a rate of £20.00 per hour.

Requirements

• 2+ years experience in community management or social media moderation.
• Exceptional written English skills with attention to tone and context.
• Emotionally intelligent and calm under pressure.
• Familiarity with TikTok, Instagram, and YouTube.
• Strong understanding of online community safety and moderation best practices.
• Able to review sensitive topics with empathy.

Benefits

• Competitive salary and annual reviews.
• Opportunity to participate in Flo’s performance incentive scheme.
• Paid holiday, sick leave, and female health leave.
• Enhanced parental leave and pay.
• Flexible office and home working arrangements.
• 5-week fully paid sabbatical at 5-year Floversary.