Customer Success Manager - Remote

Overview

This role involves working closely with Mid-Market and Enterprise customers to ensure they successfully implement and utilize the Flip app, providing a high-quality customer experience.

In Short

• Manage and support Mid-Market and Enterprise customers.
• Conduct kickoff meetings, workshops, and regular check-ins.
• Create training and onboarding materials for customers.
• Provide valuable feedback to Sales, Marketing, and Product teams.
• Identify up-selling and cross-selling opportunities.
• Contribute ideas and take responsibility for internal projects.

Requirements

• Minimum 2 years of experience in customer contact, project management, or a similar role.
• Strong communication and project management skills.
• Structured, independent, and customer-oriented work style.
• Ability to present effectively and manage customer conversations in German and English.

Benefits

• Home Office Friendly: Choose where to work every day.
• Modern offices in Stuttgart and Berlin or 100% Remote.
• Work-Life Balance: Membership for E-Gym and Job-Rad leasing.
• Celebrate successes in a motivated and engaging atmosphere.
• Active participation in shaping the company’s growth.
• Regular team events and culture days.
• Opportunity to work abroad within Europe.