Founding Customer Success Manager - Remote

Overview

Flai is an AI communications platform for auto dealerships. Dealers use Flai to capture every customer, eliminate friction, and automate communication outside the store so their teams can focus on closing deals and delivering exceptional in-person experiences.

In Short

• Own onboarding and rollout of Flai's platform.
• Drive adoption and measurable outcomes for dealerships.
• Build strong relationships with dealership decision makers.
• Set up operating cadence with regular check-ins and reviews.
• Triage issues and maintain high trust with clients.
• Create playbooks for onboarding, training, and support.
• Own retention and expansion efforts for client accounts.
• Provide product feedback based on dealership experiences.

Requirements

• Proven experience in Customer Success.
• Familiarity with the automotive industry and dealerships.
• Strong communication skills with the ability to lead calls.
• Operational discipline and strong CRM management.
• High ownership and proactive problem-solving abilities.
• Comfortable with ambiguity in a founding role.

Benefits

• Opportunity to build the customer success function from the ground up.
• Work directly with founders and influence product evolution.
• Be part of a fast-paced and innovative environment.
• Collaborate with a team of experienced investors and leaders.