Client Success Manager - Remote

Overview

The Client Success Manager will engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services. These services are primarily from the FrontierView brand. The focus of the role is to drive product adoption and usage, and thereby to help client retention and expansion.

In Short

• Engage with clients to maximize value from products and services.
• Drive product adoption and usage.
• Support client retention and expansion.
• Work closely with the Commercial team for client interactions.
• Responsible for renewals, upsells, and cross-sells.
• Become comfortable with all core Frontierview products.
• Develop product mastery for specific products.
• Provide advice and guidance on complex issues.
• Proactive relationship building with clients.
• Contract position for 12 months, 40 hours per week.

Requirements

• Proactive and relationship-oriented.
• Comfortable with multiple products.
• Ability to achieve customer business objectives.
• Experience in client success or account management.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Familiarity with business development processes.
• Problem-solving skills.
• Experience in a remote work environment.
• Fluency in English and Portuguese is a plus.

Benefits

• Remote work opportunity.
• Flexible working hours.
• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Engagement with a diverse client portfolio.
• Access to company resources and tools.
• Supportive work culture.
• Potential for contract renewal based on performance.
• Competitive compensation.
• Work-life balance.