Senior Manager, Healthcare Practice Operations - Virtual Mental Health - Remote

Overview

The Senior Healthcare Practice Operations Manager provides strong, day-to-day operational leadership across Virtual Mental Health, overseeing a team and ensuring alignment with strategic goals.

In Short

• Full-time position focusing on Virtual Mental Health operations.
• Manages Operations Managers and Practice Administrators.
• Ensures operational alignment and accountability.
• Develops guidance for provider hiring and capacity planning.
• Oversees non-clinical practice operations.
• Monitors performance metrics and implements improvement plans.
• Promotes process standardization across service lines.
• Collaborates with clinical, product, and technology teams.
• Drives efficiency and scalability in operations.
• Coaches team members for leadership development.

Requirements

• 7+ years in healthcare operations, with 3+ in leadership.
• Experience managing large provider networks.
• Strong understanding of workforce management and forecasting.
• Ability to manage provider-facing and non-clinical functions.
• Analytical mindset with KPI experience.
• Excellent communication and problem-solving skills.
• Bachelor’s degree required; advanced degree preferred.

Benefits

• Comprehensive health and medical coverage options.
• Dental and vision coverage.
• Disability and life coverage.
• Flexible paid time off, including Summer Fridays.
• Employer match 401k plan.
• Monthly phone stipend.
• First Stop Health membership benefits.