Banking Operations Support Supervisor - Hybrid - Remote

Overview

Join the growing team at First Business Bank as the Banking Operations Support Supervisor! This role focuses on ensuring an exceptional client experience while supervising the Treasury Management Support team.

In Short

• Manage the Treasury Management Support team to enhance client satisfaction.
• Oversee Salesforce dashboard for client requests and training.
• Lead complex client product setups and training sessions.
• Ensure adherence to Service Level Agreements and client service standards.
• Assist team members with client inquiries and product demos.
• Demonstrate expertise in various banking services and products.
• Participate in internal collaboration and training initiatives.
• Attend training to stay updated on new products and regulations.
• Maintain focus on results and quality while multi-tasking.
• Communicate effectively with clients and team members.

Requirements

• Knowledge of deposit and treasury services functions.
• 5 years of operations or treasury services experience.
• Strong attention to detail and ability to handle interruptions.
• Advanced verbal and written communication skills.

Benefits

• Comprehensive total rewards package.
• Commitment to valuing employee differences.
• Focus on community improvement.