Call Center Executive - Remote

Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

In Short

• Provide excellent customer service by attending to incoming calls within the quality guidelines.
• Handle and resolve customer complaints to customer satisfaction.
• Recommend potential products or services to management.
• Ensure quality of inbound/outbound calls by achieving set targets.
• Generate new prospects/leads and upsell FAB products.
• Maintain customer records by updating customer history.
• Ensure confidentiality of the bank’s customers and data.
• Adhere to the Bank’s Policies and Standards.
• Demonstrate flexibility in adhering to planned shifts.
• Ensure self-punctuality and adherence to policies.

Requirements

• Strong team spirit and motivation.
• Ability to handle customer complaints effectively.
• Excellent communication skills.
• Ability to analyze customer needs.
• Flexibility in work schedule.
• Adherence to quality standards.
• Confidentiality and integrity.

Benefits

• Opportunity to work with a leading financial institution.
• Career growth and development.
• Dynamic work environment.