Customer Success Engineer - Remote

Overview

Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.

In Short

• Lead technical implementations for new customers.
• Troubleshoot and resolve complex data, integration, and API issues.
• Design and implement tailored solutions for customers.
• Proactively identify and address recurring technical challenges.
• Build and refine scalable processes for supporting customers.
• Collaborate with engineering, product, and sales teams.
• Stay current with industry trends and technologies.

Requirements

• 5+ years of experience in a technical, customer-facing role.
• Proficiency with SQL and data querying.
• Experience troubleshooting complex technical issues.
• Familiarity with B2B SaaS platforms.
• Excellent verbal and written communication skills.
• Previous experience in a startup or fast-paced environment.
• Strong analytical and problem-solving skills.
• Must be based in the greater Seattle area.

Benefits

• 100% premium coverage for employee health insurance.
• Health Savings Account with company contribution.
• Flexible Spending Account Options.
• Dental, Vision, and Life Insurance.
• 12 paid company holidays plus generous PTO policy.
• Stock options to participate in the company’s success.