Remote Otter LogoRemoteOtter

Customer Support Representative - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Support Representative at Fieldguide, you will be an integral, early member of our go-to-market team, working to make significant impacts in building our customer success function.

In Short

  • Build trust with customers by responding quickly and accurately to client requests.
  • Provide technical support for issues related to Fieldguide's platform.
  • Enhance user experience by guiding customers through platform features.
  • Advocate for the customer by communicating their needs internally.
  • Bolster onboarding and retention by assisting in customer database setup.
  • Maintain knowledge base by updating online help resources and FAQs.

Requirements

  • 1 - 3 years of customer support experience in a SaaS company.
  • Strong communication and problem-solving skills.
  • Hands-on experience in a high-growth startup.
  • Ability to take ownership of projects with minimal direction.
  • Familiarity with Microsoft Office integration is a plus.

Benefits

  • Competitive compensation packages with meaningful ownership.
  • Unlimited PTO.
  • 401k.
  • Wellness benefits, including free therapy sessions.
  • Technology & Work from Home reimbursement.
  • Flexible work schedules.
Fieldguide logo

Fieldguide

Fieldguide is a forward-thinking company based in San Francisco, CA, dedicated to transforming global commerce and capital markets by automating and streamlining the work of assurance and audit practitioners, particularly in the areas of cybersecurity, privacy, and ESG (Environmental, Social, Governance). As a remote-first organization, Fieldguide fosters a culture of inclusivity and support, valuing diverse backgrounds and experiences to build a strong team. The company is backed by prominent investors and is committed to enhancing the lives of audit practitioners by significantly reducing their workload and improving work-life balance. Fieldguide's mission is to create a new standard of trust in business through innovative software solutions, while also prioritizing the growth and development of its employees.

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