Operations Relationship Manager - IMO Channel - Remote

Overview

The Operations Relationship Manager - IMO Channel at F&G will play a pivotal role in developing, nurturing and strengthening relationships with our key distribution partners at their executive level, particularly Independent Marketing Organizations (IMOs), while fostering collaboration and alignment across internal sales, operations, and IT teams. This position will be responsible for understanding the operational needs and challenges of our distribution partners and internal stakeholders, partnering on initiatives to enhance operational efficiency, streamline processes, and elevate overall client satisfaction.

In Short

• Develop and maintain strong, collaborative relationships with IMOs and other external distribution partners.
• Work closely with Sales and Internal Partners to understand diverse business processes.
• Advocate for initiatives to improve operational efficiency and client satisfaction.
• Act as a liaison between sales and operations teams.
• Source insights from data to create customized solutions.
• Review sales data to identify trends and partner with teams for solutions.
• Establish data feeds and serve as a primary resource for IMO partners.
• Partner with IT Teams to provide the best solutions for partners.
• Advocate for enhancements to improve distributor experience.

Requirements

• AA or BA degree preferred; relevant experience considered in lieu of degree.
• 3-5 years of financial service experience or life insurance, annuity, retirement plans.
• 2-3 years of customer service/relationship building experience.

Benefits

• Flexible work environment with options for in-office, hybrid, and remote work.