Call Center Agent - Customer Retention - Remote

Overview

We are FINANZCHECK.de – the online loan comparison platform and go-to place for loans in Germany. We are shaping the digital loan market of the future and were awarded as a Top Employer by Kununu in 2022. Join our success story!

In Short

• Act as the first point of contact for new customers and handle data entry via phone.
• Conduct outbound calls to clarify customer inquiries.
• Analyze customer needs to provide optimal loan offers.
• Collaborate with sales colleagues and facilitate customer transitions into the sales process.
• Assist customers with initial questions and promote collaboration with FINANZCHECK.de.
• Utilize modern communication tools and digital closing options for efficient work.

Requirements

• Initial professional experience in direct customer contact, ideally in sales or retail.
• Strong communication skills and a passion for direct customer engagement.
• Fluency in German at a native level.
• Proficient in computer usage and quick to learn new systems.
• Reliability, independence, and good time management skills.

Benefits

• Motivation rewarded with an uncapped commission salary model.
• Internal career programs, training opportunities, and coaching support for professional development.
• Modern office facilities including a rooftop terrace and lounge.
• Work-life balance with up to three days of remote work per week.
• Lunch delivery service subsidized by the company.
• 30 days of vacation, with additional parental leave days for parents.
• Health initiatives and partnerships with sports providers.
• Subsidized public transport tickets for environmentally friendly commuting.
• A commitment to diversity and inclusivity within the workplace.