Call Center Agent - Customer Retention in Home Office - Remote

Overview

We are FINANZCHECK.de – the online credit comparison and Go-To-Place for loans in Germany. We are shaping the digital credit market of the future and were awarded as a Top Employer by Kununu in 2022. Become part of our success story!

In Short

• You will be the first point of contact for our new customers and responsible for data collection via phone.
• Conduct outbound calls to address customer inquiries and resolve issues.
• Analyze customer needs to provide optimal credit offers.
• Collaborate with sales colleagues and pass customers into the sales process.
• Assist customers with initial questions and promote collaboration with FINANZCHECK.de.
• Utilize modern communication tools and digital closing options for efficient work.

Requirements

• Previous experience in direct customer contact, ideally in sales or telemarketing.
• Strong communication skills and ability to analyze customer needs.
• Fluent in German at a native level.
• Proficient with computers and quick to learn new systems.
• Reliable, independent, and good time management skills.

Benefits

• Motivation rewarded: Benefit from our commission-based salary model!
• Internal career programs, training opportunities, and coaching support your professional development.
• Work-Life-Balance: Enjoy the flexibility of working 100% from home across Germany.
• Your onboarding will be fully digital, and we will send you the necessary equipment before your start.
• 30 days of vacation and additional parental leave days for parents.
• Health benefits through partnerships with sports providers.
• We promote a diverse and inclusive environment, working together as a team from over 50 nations.