Customer Service Agent: Arabic Speaker (Morning Shift) - Remote

Overview

Fever is seeking a dedicated Customer Service Agent who is fluent in Arabic and has a passion for providing exceptional service. This role involves supporting customers through various channels while working from home.

In Short

• Provide customer service via email, phone, and social media.
• Manage incoming calls and customer inquiries.
• Deliver accurate and complete information to customers.
• Handle customer complaints and follow up for resolution.
• Adhere to communication procedures and guidelines.
• Engage customers and provide solutions.
• Work in parallel with the Operations Department.
• Work schedule: 8:00 am to 4:00 pm, 5 days a week.
• Home office position.
• Join a dynamic, international team.

Requirements

• High level of Arabic (oral & written) and fluency in Spanish or English.
• Experience in User Support or Customer Service.
• Familiarity with Zendesk is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Reliable and solution-oriented professional.
• Detail-oriented with strong time-management skills.
• Ability to adapt quickly to changes.
• Decisive and organized mindset.
• Must reside in Spain.

Benefits

• Home office flexibility.
• Collaborative work environment with a young, international team.
• Possibility to receive part of your salary in advance.
• 40% discount on Fever events and experiences.
• Health Insurance.
• Gympass Membership.