Junior Software Engineer - Remote

Overview

We’re hiring a junior software engineer to help us deliver best-in-class support to both customers and internal teams. This is a deeply technical, hands-on role embedded in our Engineering org—working closely with our Support, Product, and Sales teams.

In Short

• Learn the core product features and their primary failure modes.
• Begin triaging and reproducing technical issues in collaboration with Support.
• Adapt existing resolution strategies (runbooks) to support pre- and post-sales workflows.
• Provide targeted support to strategic customers.
• Independently diagnose and resolve technical issues reported by customers or internal teams.
• Author pull requests to fix high-priority product bugs.
• Create and update runbooks for technical triage, resolution, or sales support tasks.
• Drive prioritization of bug fixes and tooling improvements in partnership with Product and Support.
• Regularly ship fixes and enhancements to production.
• Take ownership of support engineering workflows and continue to scale our ability to solve customer issues efficiently.

Requirements

• Experience working in production environments with Ruby on Rails, TypeScript/TSX, and MySQL.
• Comfortable writing small-to-medium scoped PRs and navigating backend + frontend codebases.
• Understand how to trace and diagnose issues across multiple layers of the stack.
• Deeply empathetic—motivated by helping others succeed.
• Curious and pragmatic, not afraid to jump into messy or ambiguous problems.
• Communicate clearly and can explain technical problems to non-technical audiences.
• Work independently and prioritize well across inbound requests, bugs, and improvements.

Benefits

• The opportunity to shape the foundational software services of a growing company.
• A role that balances innovation and incremental improvement.
• A dynamic and collaborative engineering team.
• Competitive compensation and benefits.
• A supportive environment that encourages innovation and personal growth.