Manager, Customer Strategy - Remote

Overview

Faro Health aims to improve lives by helping life sciences companies design optimal clinical trials. Our AI powered software platform optimizes and orchestrates complex clinical development by providing powerful insights about trial design and outcomes. Faro empowers researchers to design more intelligent trials, reducing development costs and reaching milestones faster with better patient experiences.

Faro is a mission driven company seeking world class people who share our passion for improving drug availability and patient outcomes through better clinical trial design. The company prides itself on its vibrant, inclusive, and growth mindset oriented culture. Faro offers competitive compensation and benefits, generous vacation and parental leave, flexible working hours. The company is a hybrid workplace where San Diego employees work from their homes as well as in our lovely main headquarters enjoying a gym, outdoor lawn work area, and food hall. Remote employees work from home and visit the main office for group events and in-person collaboration.

In Short

• Manage day-to-day operations of assigned projects
• Serve as a strategic partner to customers
• Develop and lead change management plans
• Support enterprise-wide strategic planning
• Collaborate with internal teams for customer success
• Contribute to best practices in clinical development

Requirements

• Experience in life sciences management or consulting
• Strong customer orientation
• Project management skills
• Ability to develop strategic plans
• Excellent communication skills

Benefits

• Competitive compensation
• Generous vacation and parental leave
• Flexible working hours
• Hybrid workplace model
• Inclusive company culture