Front Office Operations Manager - Remote

Overview

The Front Office Operations Manager is responsible for overseeing front office operations, providing leadership and support to staff, and ensuring compliance with regulations while advocating for patient care.

In Short

• Provide leadership and mentorship to Front Office Coordinators.
• Act as the primary contact for urgent patient issues and customer service matters.
• Ensure uniformity in front desk operations across locations.
• Conduct performance evaluations for direct reports.
• Participate in recruitment and training of front office staff.
• Monitor and manage weekly activities and address patient complaints.
• Ensure compliance with HIPAA policies and procedures.
• Travel as necessary for training and operational assessments.
• Foster collaborative relationships with other departments.
• Perform administrative duties as needed.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in a medical office setting.
• Valid Driver’s License required.
• Experience in leadership and team management.
• Strong customer service skills.
• Ability to comply with regulatory standards.
• Excellent communication skills.
• Ability to travel as needed.
• Knowledge of front desk operations and workflows.
• Proficiency in administrative tasks.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Health and wellness benefits.
• Flexible work arrangements.
• Employee recognition programs.
• Collaborative team culture.
• Access to training resources.
• Potential for career advancement.
• Comprehensive onboarding process.