Technical Trainer - Remote

Overview

At ExtraHop, we’re on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

In Short

• Deliver virtual and in-person instructor-led training to external and internal technical professionals
• Travel as needed up to approximately 25% of the time (US and International)
• Leverage technology platforms for VILT delivery and the enrichment of on-site sessions
• Assist in maintaining and enhancing education service offerings through iterative development of internal and external resources
• Support development and maintenance of self-directed online materials with technical reviews and content outlines
• Attend scoping meetings with customers as needed to provide training recommendations
• Collaborate with support staff to identify new training opportunities

Requirements

• Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
• Charisma and a passion for promoting cutting-edge technology
• 5+ years experience delivering high-quality technical training
• Professional presentation skills including the ability to deliver in-depth technical content with enthusiasm
• Knowledge of the instructional design process
• Strong technical writing skills
• High-level knowledge of enterprise IT organizational, business, and technical environments
• IT Operational experience
• Knowledge of “wire data” including application protocols
• Ability to learn complex, difficult concepts with minimal assistance
• Excellent organizational, analytical, problem-solving, and communication skills
• Client-focused attitude and experience as a customer advocate
• Specific knowledge and application of IT services including application performance, troubleshooting, and networking basics a plus

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model