Customer Success Manager - Remote

Overview

The Customer Success Manager will identify and mitigate churn risks while expanding customer relationships with Expertise.com. This position is remote and requires working night shifts.

In Short

• Identify and mitigate churn and downgrade risks.
• Expand customer relationships with Expertise.com.
• Analyze customer health and performance.
• Create and execute account management strategies.
• Communicate value delivery through reports and presentations.
• Identify opportunities for continuous improvement.
• Work with multiple stakeholders.
• Utilize tools like G-Suite and Salesforce.
• Self-motivated and outcome-oriented.
• Native or bilingual English proficiency.

Requirements

• Experience in consultative SaaS or B2B sales.
• Ability to ask challenging questions and think outside the box.
• Experience navigating complex relationships and sales processes.
• Tech-savvy with G-Suite and Salesforce.
• Bachelor's degree in marketing, business, or entrepreneurship is a bonus.
• Self-motivated and driven.
• Reliable internet connection and quiet environment.
• Well-spec'd computer for high-quality VOIP calls.
• Native and/or bilingual English proficiency.

Benefits

• Work remotely.
• Flexible working hours.
• Opportunity to work with a dynamic team.
• Engagement with a diverse customer base.
• Professional growth opportunities.