UI Claims Analyst - Remote

Overview

Join Experian as a UI Claims Analyst, where you will play a key role in supporting clients through the unemployment insurance claims process, all from the comfort of your home.

In Short

• Audit and update claim response templates for accuracy and effectiveness.
• Communicate with clients to gather documentation.
• Draft and submit responses to new claims.
• Track claim outcomes and identify trends.
• Analyze claim success rates.
• Report on volume and outcomes to leadership.
• Identify opportunities to improve claim handling processes.
• Advise clients on appeal options.
• File appeals and confirm hearing schedules.
• Evaluate client satisfaction and engagement.

Requirements

• Experience in unemployment claims management industry.
• Experience working directly with clients to gather information and provide guidance.
• Experience assessing claim outcomes and advising on appeal strategies.
• Experience using Bullhorn platform.
• Proficient in Microsoft Applications.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.