Claims Analyst - Remote

Overview

Join the IPG Team! Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

In Short

• Validate and process customer claims such as returns, shortages, pricing discrepancies in a timely manner
• Analyze and review claims file portfolios and communicate root causes and potential solutions
• Proactively communicate claims status and other key data information to internal and external stakeholders.
• Work with internal departments as needed, including Sales and Product Marketing and warehouse, to validate and/or resolve questions or issues on customer's A/R
• Identify procedural non-compliance on claims approvals; escalates process gaps to management
• Participate in Claims process improvement projects.
• Responsible for productivity levels and quality levels as assigned by management.
• Perform collection tasks on delinquent client accounts as warranted.
• Support the task of Order release as warranted.
• Demonstrated ability to multitask without loss of efficiency or accuracy

Requirements

• University degree and/or equivalent in 3 to 5 years of related work experienced in Claims or Customer Services or Accounting
• Bilingual
• Detail oriented
• Ability to multi-task and prioritize workload
• Results oriented and strong problem-solving skills
• Solid organizational skills
• Intermediate to advance skills with MS Office including Outlook, Word, Excel and PowerPoint
• Working knowledge of JD is an asset

Benefits

• Competitive pay
• Extensive benefits that support you and your family
• Exciting career development opportunities
• Ongoing training and support
• Stable and secure environment