I-9 Administrator - Remote

Overview

Join Experian as an I-9 Administrator, where you will support clients in ensuring compliance with I-9 documentation procedures while providing exceptional customer service.

In Short

• Support I-9 clients by ensuring accuracy in I-9 completion and E-Verify submissions.
• Perform direct interactions with client employees via video calls to verify documentation.
• Review completed I-9 forms for accuracy and compliance.
• Provide guidance to clients on the I-9 process.
• Collaborate with team members across functional units.
• Handle client inquiries and resolve discrepancies related to I-9 and E-Verify.
• Work in a flexible environment with opportunities for remote work.
• Maintain a customer service-oriented approach.
• Manage multiple tasks in a collaborative team setting.
• Be proficient in using web conferencing technology.

Requirements

• High school degree or two years of customer service experience.
• Prior HR or I-9 experience is preferred.
• Experience in data entry and document analysis.
• Ability to prioritize multiple work items effectively.
• Strong customer service skills for handling inquiries.
• Proficiency in Microsoft tools: Word, Excel, PowerPoint, Outlook.
• Bilingual in English and Spanish is an asset.
• Ability to work under strict time limits.
• Creative problem-solving skills.
• Strong communication skills for client interaction.

Benefits

• Competitive compensation package with bonus plan.
• Comprehensive benefits including medical, dental, and vision.
• Flexible work environment with remote options.
• Flexible time off policies including vacation and sick leave.
• Recognition for diversity and inclusion in the workplace.