Client Services Call Center Representative II - Remote

Overview

Experian Automotive is searching for a call center representative who will be an important contributor to the Client Services team, providing support to Automotive customers and addressing client requests.

In Short

• Manage inbound and outbound client phone calls and email inquiries.
• Resolve technical problems and product questions.
• Document solutions to internal and external clients quickly.
• Experience interpreting and responding to customer requests.
• Work within a diverse team and communicate effectively.
• Handle support requests from multiple channels simultaneously.
• Stay updated on products and industry knowledge.
• Identify upselling and cross-selling opportunities.
• Gather client feedback and communicate with Product management.

Requirements

• High School Diploma.
• 2+ years of call center customer support experience.
• Proficiency in Salesforce.com, PC, and Microsoft Office.
• Advanced problem solving, analytical, and customer service skills.
• Advanced English language skills, both verbal and written.
• Experience in establishing procedures for client satisfaction.
• Experience documenting customer issues in detail.
• Team and teamwork focus.

Benefits

• Focus on DEI, work/life balance, and employee development.
• Award-winning workplace culture recognized globally.
• Opportunities for volunteering and recognition.
• Supportive environment for diverse workforce.