Client Manager - Remote

Overview

The Client Manager role is a hybrid position focused on sales, account management, and service, responsible for managing and driving revenue growth within an existing client base.

In Short

• Navigate complex environments to drive results.
• Manage and resolve inbound client inquiries.
• Make outbound calls and emails to retain and grow relationships.
• Enhance existing client relationships by focusing on service needs.
• Provide product training to clients.
• Monitor client usage behaviors to identify trends.
• Manage the sales process from identification to contracting.
• Initiate required documentation for product or service changes.
• Operate with a growth mindset and take initiative.
• Act with a self-driven entrepreneurial spirit.

Requirements

• Strong communication skills.
• Background in Financial Services preferred.
• Ability to multi-task in a fast-paced environment.
• Knowledge of Experian preferred.
• Solid business acumen in credit/risk/fraud.
• Self-motivated with critical thinking skills.
• Fast learner with the ability to learn independently.
• Coachable with a quest for continuous learning.
• Strong organizational skills and attention to detail.
• 2+ years of customer-facing and sales experience preferred.

Benefits

• Focus on DEI, work/life balance, and development.
• Award-winning workplace culture.
• Recognition and volunteering opportunities.
• Support for diverse workforce and equal opportunity.