Accounting Support Team Specialist - Remote

Overview

The Accounting Support Team Specialist will be responsible for providing excellent customer service and support to agents in a fast-paced environment, ensuring all correspondence is acknowledged promptly and inquiries are directed appropriately.

In Short

• Ensure all Agents correspondence is acknowledged within 2 hours
• Direct Agents inquiries to the appropriate department
• Regularly meet with AST Lead for updates on policy and procedures
• Prepare Employment verification letters when requested
• Prepare Report of Earnings and send tax sheets when requested
• File documents for various departments within Finance
• Receive and deposit cheques as required
• Organize and store physical cheques according to policies
• Forward mail to agents or departments as needed
• Follow up for outstanding accounts receivable

Requirements

• 3+ years experience in customer service
• Well organized and able to multi-task
• Willing to work additional hours if required
• Agile/Flexible attitude
• Strong attention to detail
• Excellent written and verbal communication skills
• Critical thinking and problem-solving skills
• Team player with ability to work independently
• Experience in real estate preferred
• Proficient in G Suite; Microsoft Office experience is a bonus

Benefits

• Medical, Dental, Vision, Long-Term Disability
• Life Insurance and AD&D
• Subscription to Calm and Vitality Wellness Programs
• Paid Vacation
• Paid Holidays
• Up to 4 Paid Personal Days
• 5 Paid Sick Days
• One-time stock option
• Mobile phone/internet reimbursement
• Work from anywhere