Medical Information Client Manager (US Hours) - Remote

Overview

The Medical Information Client Manager plays a crucial role in supporting the safe and effective use of pharmaceutical products by providing timely, evidence-based information to healthcare professionals and managing client relationships.

In Short

• Client management and oversight
• Respond to medical inquiries from healthcare professionals
• Ensure compliance with client expectations and KPIs
• Collaborate with various departments for quality assurance
• Handle adverse event reporting and product complaints
• Participate in audits and manage client invoicing
• Mentor junior staff and support hiring
• Work during US hours
• Engage in miscellaneous projects for process improvement
• Commitment to diversity and inclusion

Requirements

• Healthcare or Life Sciences degree (Pharmacy preferred)
• 1-2 years of experience in Medical Information or pharmaceutical industry
• Advanced healthcare degree preferred (PharmD)
• 2-5 years of related experience preferred
• Proficiency in telephony and Medical Information databases
• Fluent in English, additional languages desirable
• Strong project management and time management skills
• Ability to critically evaluate medical literature
• Experience in a Contact Center environment
• Positive attitude and strong communication skills

Benefits

• Work in a Great Place to Work certified company
• Diverse and inclusive work environment
• Opportunities for professional development
• Impactful work in the healthcare industry
• Flexible work arrangements