VIP Desktop Support Administrator - Remote

Overview

The VIP Desktop Support Administrator will provide personalized support to high-level users within a technology partner firm, ensuring efficient management of desktop environments and incident resolution.

In Short

• Provide level 1 to 3 support to VIP users, both onsite and remotely.
• Manage desktop environments: installation, configuration, maintenance, and diagnostics.
• Resolve technical incidents efficiently while adhering to service commitments.
• Document interventions and maintain rigorous follow-up via ITSM tools.
• Participate in continuous improvement of service procedures and tools.
• Maintain a high level of confidentiality and quality in communications.
• Work closely with the support team to assist users in a corporate environment.
• Engage in a community of technology professionals for ongoing training and certification.
• Contribute to diversity, inclusion, and sustainability initiatives.
• Enjoy benefits such as remote work options and sports subscription co-financing.

Requirements

• Proven experience in user support, including VIP support.
• Proficiency in Windows 10/11, Office 365, and Active Directory.
• Strong skills in desktop management: deployment, configuration, maintenance, incident management.
• Familiarity with management tools (SCCM, Intune, GPO).
• Excellent service orientation, presentation, and responsiveness.
• Autonomous, rigorous, and adaptable.
• Good level of English is appreciated in an international environment.

Benefits

• 100% funding for certifications.
• Advantageous health insurance.
• Access to a wide range of online courses.
• Regular team-building events.
• Discounts on Microsoft products.