Account Delivery Manager IT - Remote

Overview

HELPLINE is seeking an Account Delivery Manager to oversee service delivery for a major client in the banking sector, ensuring contractual commitments are met and projects are delivered on time with quality.

In Short

• Supervise service delivery to the client.
• Ensure contractual commitments are respected.
• Deliver projects on time and to quality standards.
• Maintain a strong and trusting relationship with the client.
• Understand client needs and resolve issues.
• Work with technical, sales, and HR teams for efficient service.
• Define client contract implementation strategy.
• Optimize financial results and manage project margins.
• Participate in pre-sales and offer construction.
• Lead and support the production management team.

Requirements

• Mastery of ITIL best practices.
• Strong customer service orientation.
• Leadership and communication skills.
• Analytical and rigorous approach.
• Ability to propose solutions.
• Performance management skills.
• Strong interpersonal skills.
• Conversational English required.

Benefits

• Open to people with disabilities.